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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bear2s

August 19, 2026

5  out of  5
rating by Bear2s
"Reid is awesome!"
We responded:
"Bear2s, thank you for the amazing review! Our Madison insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Chase Stephens, your State Farm Agent "
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Shawn Christian

August 10, 2026

5  out of  5
rating by Shawn Christian
"We had a great experience with Reid Brock, quoting our insurance. We switched our auto, homeowners policies and added a personal liability umbrella policy. I am very pleased with the customer service and feel that we are truly covered in the event we need to use our policies. Thank you Chase Stephens agency!"
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Travis Mulkey

August 3, 2026

5  out of  5
rating by Travis Mulkey
"I contacted Chase Stephens State Farm just looking to get a quote on homeowners auto and Marine insurance. When I called, I had the pleasure of speaking with Kim Pitts, who was able to help me tremendously and getting the coverage that I was needing. I know insurance rates very from person to person, but I was able to get a substantially better rate than I was previously paying. I felt like Kim genuinely cared about me my family and making sure I could save were possible and making sure I was getting coverages that I wasn’t getting with the other company and still pay less. Kim has been a tremendous Help and has been able to answer all of my questions and make sure I actually understood what was being explained. Very grateful to be apart of the Chase Stephens State Farm family."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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EJ Bush

July 31, 2026

5  out of  5
rating by EJ Bush
"I had another amazing experience with Tiffany and Chase. Thanks again"
We responded:
"We appreciate you taking the time to leave us a review, Edwin!"
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Ray Parcon

July 4, 2026

5  out of  5
rating by Ray Parcon
"I'm updating my review to show how approachable and efficient, Chase's agency is. Kim is consistent with being very helpful and accommodating, and all my needs are met. Glad to get them again to cover my car insurance."
We responded:
"Thank you so much for trusting our agency with your insurance needs. We are so appreciative of your review!"
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Haley Lee

June 26, 2026

5  out of  5
rating by Haley Lee
"Thank you so much to Tiffany Bush for helping us change over our car insurance to State Farm! We were being overcharged and under supported by our original car insurance company. She made the process so easy and really took into account our wants and needs while getting us the lowest price possible. Tiffany was knowledgeable in every subject and every single question we had was answered in a way we could understand, which is sometimes hard to come by when it comes to insurances. Someone needs to give this girl a raise PRONTO!! 👏🏻👏🏻"
We responded:
"We appreciate your review, Haley. We are so happy that you had such a wonderful experience with State Farm Agent Chase Stephens’s Team here in Madison ! "
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Maria Monti

June 18, 2026

5  out of  5
rating by Maria Monti
"Thank you, Tiffany Bush, for all your help with my insurance policy. You make it very easy to understand. You explained everything clearly and helped me find the best coverage."
We responded:
"Maria, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Chase Stephens’s Team is just a call or email away!"
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Kay Greene

June 10, 2026

5  out of  5
rating by Kay Greene
"I want to personally reach out to thank Kimberly Pitts in Chase Stephens office. She was very professional but more than that, she took the time to explain questions that I had regarding umbrella policies, possible good driving discounts, etc. She made the switch to State Farm on my autos extremely easy and knowing that indeed I was making the right decision! Thanks Kimberly!"
We responded:
"Thank you for the amazing review, Kay! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Joseph Vozzi

May 1, 2026

5  out of  5
rating by Joseph Vozzi
""I had a great experience working with Kim for my auto and home insurance. She made the process simple and was able to help me bundle my policies for a better rate. Very professional and highly recommended!""
We responded:
"Joseph, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Geraldo Boxing

April 30, 2026

5  out of  5
rating by Geraldo Boxing
"Jess had been diligently checking up on me since I started Driving my first car. I didn’t start with StateFarm but Jess was eventually able to get me a signed on at a time it was essential for me to get a good deal on insurance. I admire the hustle and the fact he always kept it real when discussing options."
We responded:
"Thank you so much for the 5-stars, Geraldo! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Chase Stephens’s Team anytime."
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Deborah Britton

April 24, 2026

5  out of  5
rating by Deborah Britton
"I have truly enjoyed my relationship with Chase Stephens State Farm Insurance from the very beginning. Tiffany Bush has been there for me every step of the way, and her genuine kindness, professionalism, and dedication to my needs are a big part of why I continue to choose State Farm.

From the start, Tiffany—along with Mr. Stephens—helped guide me through important decisions regarding my auto and renters insurance. Most recently, she took the time to walk me through a life insurance decision, providing thoughtful guidance that made me feel confident and supported.

What keeps me loyal isn’t just the quality of the products, but the trust I have in the team to help me make the right choices for my individual needs. That level of care is hard to find and deeply appreciated.

Thank you to Chase Stephens State Farm Insurance and to outstanding associates like Tiffany Bush for your continued support and service.

Deborah Britton
A loyal, long-term customer"
We responded:
"We appreciate your review, Deborah. We are so happy that you had such a wonderful experience with State Farm Agent Chase Stephens’s Team here in Madison ! "
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Judy Boldin

April 15, 2026

5  out of  5
rating by Judy Boldin
"Kim was very friendly and professional. She responded promptly with a quote. She explained everything to me where I could understand coverage and premiums."
We responded:
"We’re love to hear that Kim provided friendly, professional service and was able to clearly explain your coverage and premiums. Making insurance easy to understand is always our goal, and we’re glad she delivered that for you. We truly appreciate your feedback and look forward to continuing to serve you!"
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Cory Overstreet

March 26, 2026

5  out of  5
rating by Cory Overstreet
"Jesse Childers with chase stephens State Farm helped me make sure my family was taken care of with life insurance! Very professional and explained every single detail so there was no second guessing. He welcomed me in with a smiling face and I’m very thankful for all that he did for me! Highly recommend going to see jesse"
We responded:
"Thank you so much for your kind words and for trusting Jesse with something as important as protecting your family! We’re so glad to hear that he took the time to walk you through every detail and made the process clear and comfortable. Jesse truly cares about each person he works with, and we’re lucky to have him on our team. We appreciate your recommendation and are always here if you need anything!"
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Jhonny Phommaly

March 5, 2026

5  out of  5
rating by Jhonny Phommaly
"Kim was great. Very knowledgeable in both car and health insurance. She was able to provide me reassurance with the options and choices she helped navigate me through. I would recommend her to anyone looking for help!"
We responded:
"We’re thrilled to hear that Kim was able to help guide you through your car and health insurance options and provide the reassurance you were looking for. She truly cares about making sure our customers understand their coverage and feel confident in their choices. We appreciate your recommendation and are grateful you chose Chase Stephens State Farm!"
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Sandra Uresti

February 27, 2026

5  out of  5
rating by Sandra Uresti
"Tiffany Bush is absolutely amazing she took her time and worked with me from beginning to end, we just love her"
We responded:
"Thank you so much for your kind words! We couldn’t agree more — Tiffany truly is amazing. We’re so thankful you felt that care and attention. Thank you for trusting our team at Chase Stephens State Farm!"
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Guadalupe

February 13, 2026

5  out of  5
rating by Guadalupe
"I had a great experience working with Jake Sommers at State Farm. He was professional, knowledgeable, and took the time to explain all my coverage options so I could make the best decision for my needs. Chase made the entire process simple and stress-free, and his customer service was outstanding from start to finish. He was responsive, honest, and truly cared about making sure I was properly protected without overselling anything.

If you’re looking for an insurance agent who is reliable, easy to work with, and puts his clients first, I highly recommend Jake Sommers!"
We responded:
"Thank you so much for the kind words Guadalupe!"
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M. Gino Brogdon Sr.

February 9, 2026

5  out of  5
rating by M. Gino Brogdon Sr.
"Jess Childers is as good as they get. A true pro. His approach and full service mind made me leave Allstate after over 25 years and come to State Farm."
We responded:
"Thank you so much for the review! We’re honored you chose to make the switch after so many years, and we’re thrilled Jess delivered the full-service experience you deserve. We truly appreciate your trust in us for your home, auto, and liability coverage!"
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Frank Buchholz

February 6, 2026

5  out of  5
rating by Frank Buchholz
"Kim was great and helpful in getting me established with State Farm. She listened to my needs and found me the right policy."
We responded:
"Thank you for the kind words! We’re so glad Kim was able to listen to your needs and help you find the right home and auto coverage. We appreciate you trusting us with your insurance!"
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Wendi Pearson

February 2, 2026

5  out of  5
rating by Wendi Pearson
"It was great dealing with Kim at State Farm. She saved us money with a home and auto bundle policy."
We responded:
"Thank you so much for the kind review! We’re thrilled to hear Kim was able to help you save money with a home and auto bundle. We truly appreciate your trust in our State Farm team and are always here if you need anything!"
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Betty Ingalsbe

January 29, 2026

5  out of  5
rating by Betty Ingalsbe
"We were interested in finding a different insurance carrier for our home and auto insurance. I called State Farm for an appointment and was scheduled with Tiffany Bush. She did an excellent job of explaining everything to me as we looked through the insurance we had and what State Farm offered. Tiffany was very pleasant to work with and very knowledgeable. We are extremenly satisfied."
We responded:
"Thank you, Betty, for taking the time to share your experience. We're glad to hear that Tiffany could assist you in navigating the insurance process and find the right policies for your needs. If you have any further questions or need assistance, feel free to reach out anytime"
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Rita Estes

January 5, 2026

1  out of  5
rating by Rita Estes
"Kim is absolutely the best! She explained everything in detail and is very knowledgeable. She is quite the asset to this company."
We responded:
"Thank you so much for the kind words Rita!"
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Lex Ogden

December 23, 2025

5  out of  5
rating by Lex Ogden
"Tiffany helped me get my kids their life insurance policies after explaining the importance of getting them insured as early as possible. We are so grateful for her expertise and have sent many others her way!"
We responded:
"Thank you, Lex, for sharing your experience with Tiffany. It's great to hear that her expertise made a positive impact on your family's insurance decisions. We appreciate your referrals and support!"
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C W

November 26, 2025

5  out of  5
rating by C W
"Tiffany helped me with my daughter's life insurance policy and I am so grateful that she helped educate us on the importance at such a young age. Thank you again!"
We responded:
"Thank you! We're glad Tiffany could assist you with your daughter's life insurance policy and provide valuable information. Your feedback is greatly appreciated."
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Dirty D

November 19, 2025

5  out of  5
rating by Dirty D
"Kim"
We responded:
"Thank you! We're glad to hear that Kim provided you with great service. If you have any more questions or need assistance, feel free to reach out."
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Divine Hype

October 13, 2025

5  out of  5
rating by Divine Hype
"Alan Carswell is the best! always helps me with auto insurance needs and keeps my premium at a good price"
We responded:
"Thank you, Divine Hype, for your kind words about Alan! We're glad to hear he has been helpful with your auto insurance needs and keeping your premium affordable. We appreciate your feedback and support."